Call or email One Stop Student Services if you're unsure who to contact first.
- One Stop Student Services
- University Veterans Services
- Graduate Student Services & Progress
- Student Account Assistance
- Financial Wellness
Using a holistic counseling approach, One Stop assists prospective, enrolled, and former students and their families via phone, email, in-person, virtual appointments, and chatbot regarding their academics and finances.
Please include your student ID number in your email.
Call
612-624-1111, 9:00 a.m. to 4:00 p.m., Monday through Friday
1-800-400-8636 for toll-free from outside the Twin Cities metropolitan area
In person
East Bank
9:00 a.m. to 4:00 p.m., Monday through Friday (How many are waiting for service?)
One Stop Student Services
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239
St. Paul
9:00 a.m. to 4:00 p.m., Monday through Friday
One Stop Student Services
130 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6054
Chat
Skip the wait for general One Stop Student Services questions and chat with our Goldy chatbot. Goldy is available 24/7 and always happy to help. If you have a specific question about your student account or record, use one of the other contact methods to connect with a One Stop counselor directly.
Appointment
To meet with a One Stop Counselor virtually, log in to schedule an appointment (UMN Google login recommended).
Please include your UMN email address (if applicable) in the calendar request.
Disclaimer: Virtual appointments are 15 minutes in length. Appointments are intended for brief financial aid, registration, or student account related questions. If your question or concern is more complicated, please email, call, or visit One Stop.
One Stop Student Services
University of Minnesota, Twin Cities
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239
To submit a form or other documentation, please follow the directions at the top of the form or documentation. Do not send payments for your student account to One Stop. Learn more about submitting payments.
Fax
- East bank: 612-625-3002
- St. Paul: 612-626-0008
Please include your student ID in your fax.
For disability accommodations when visiting a One Stop office, or to have information provided in an alternative format, please call 612-626-1333.
Tell us about your experience
Share your feedback about your experience with One Stop Student Services.
University Veterans Services can help student veterans, service members, and their families with topics related to registration, financial aid, academic records, billing, and anything related to veteran benefits.
Please include your student ID number in your email.
Call
612-625-8076
9:00 a.m. to 4:00 p.m., Monday through Friday
In person
University Veterans Services
University of Minnesota, Twin Cities
320 Robert H. Bruininks Hall
222 Pleasant St. S.E.
Minneapolis, MN 55455-0239
In-person services are available on Monday, Wednesday, and Friday, 9:00 a.m. to 4:00 p.m.
Appointment
To meet with a Veterans Coordinator virtually, log in to schedule an appointment (UMN Google login recommended).
Fax
612-626-1842
Please include your student ID number in your fax.
Graduate Student Services & Progress (GSSP) helps graduate students throughout their degree (after admission and initial registration).
Please include your student ID number in your email.
Call
612-625-3490
9:00 a.m. to 4:00 p.m., Monday through Friday
Student Account Assistance helps with billing and repayment of student accounts and University-administered student loans. We can help if you:
- Are repaying a University-administered student loan
- Owe money on your student account and/or want to make a payment on your student account or loan bill
- Have an AH, AH1, AH2, AH3, AU, AU2, or AW hold
- Need to resolve your past due loan or tuition account
Past due student accounts
Email [email protected] from your official University email account.
Please include your student ID number in your email.
Loan repayment
Student Account Assistance uses an external vendor, ECSI, for mailing and emailing bills and notices to loan borrowers. We service the following student loans:
- Federal Perkins
- University Trust Fund Loans
- Health Profession Student Loans
- Nursing Student Loans
- Primary Care Student Loans
Email [email protected] from your official University email account.
Please include your student ID number in your email.
Call
612-625-8007
9:00 a.m. to 4:00 p.m., Monday through Friday
Appointment
To meet with a Finance Professional in-person or virtually log in to schedule an appointment (UMN Google login recommended).
University of Minnesota Twin Cities
NW 6443
PO Box 1450
Minneapolis, MN 55485-6443
Fax
612-624-2873
Please include your student ID number in your fax.
Financial Wellness counselors are available to help you successfully manage your finances and make smart decisions during college that will benefit you for years to come.
Appointment
To meet with a Financial Wellness counselor in-person or virtually, log in to schedule a financial wellness appointment (UMN Google login recommended).
You do not need to make a financial wellness appointment to talk with a One Stop counselor about your financial aid. Please navigate to the One Stop Student Services tab for ways to connect with a One Stop counselor.