Contact

Call or email One Stop Student Services if you're unsure who to contact first. 

Get in touch


One Stop Student Services

One Stop Student Services can help with registration, financial aid, academic records, billing, financial wellness, and veteran services.

Email

[email protected]

Please include your student ID number in your email.

Call

612-624-1111, 9:00 a.m. to 4:00 p.m., Monday to Friday

1-800-400-8636 for toll-free from outside the Twin Cities metropolitan area

612-626-0701 TTY for hearing-impaired students only

Fax

  • East bank: 612-625-3002
  • West bank: 612-626-9129
  • St. Paul: 612-626-0008

Please include your student ID in your fax.

Chat

Use the chat feature in the lower-right corner of the website to reach an available counselor, 9:00 a.m. - 4:00 p.m., Monday-Friday.

Meet with us via Zoom

To meet with a One Stop Counselor remotely, schedule a Zoom appointment (Google login required).

Please include your UMN email address (if applicable) in the calendar request.

Disclaimer: Zoom appointments are 10 minutes in length. Appointments are intended for brief financial aid, registration, or student account related questions. If your question or concern is more complicated, please email, call, or visit One Stop.

Mail

One Stop Student Services Center
University of Minnesota, Twin Cities
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239

To submit a form or other documentation, please follow the directions at the top of the form or documentation. Do not send payments for your student account to One Stop. Learn more about submitting payments.

In person

East Bank 

9:00 a.m. to 4:00 p.m., Monday to Friday
One Stop Student Services Center
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239

West Bank

12:00 p.m. to 4:00 p.m., Monday to Friday
One Stop Student Services Center
130 West Bank Skyway
219 19th Avenue South
Minneapolis, MN 55455-0427

St. Paul

9:00 a.m. to 4:00 p.m., Monday to Friday
One Stop Student Services Center
130 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6054

For disability accommodations when visiting a One Stop office, or to have information provided in an alternative format, please call 612-626-1333.

Tell us about your experience

Share your feedback about your experience with One Stop Student Services.

University Veterans Services

University Veterans Services can help student veterans, service members, and their families with topics related to registration, financial aid, academic records, billing, and anything related to veteran benefits.

Email

[email protected]

Please include your student ID number in your email.

Call

612-625-8076

9:00 a.m. to 4:00 p.m., Monday through Friday

Fax

612-625-3002

Please include your student ID number in your fax.

Zoom

Schedule an appointment at: z.umn.edu/VirtualUVS

In person

University Veterans Services
University of Minnesota, Twin Cities
320 Robert H. Bruininks Hall (map)
222 Pleasant St. S.E. 
Minneapolis, MN 55455-0239

In-person services are available on Monday, Wednesday, and Friday, 9:00 a.m. to 4:00 p.m.

Graduate Student Services and Progress

Graduate Student Services and Progress (GSSP) helps graduate students throughout their degree (after admission and initial registration).

Email

[email protected]

Please include your student ID number in your email.

Call

612-625-3490

9:00 a.m. to 4:00 p.m., Monday to Friday

Student Account Assistance

Student Account Assistance helps with billing and repayment of student accounts and University-administered student loans. We can help if you:

  • Are repaying a University-administered student loan
  • Owe money on your student account and/or want to make a payment on your student account or loan bill
  • Have an AH, AH1, AH2, AH3, AU, AU2, or AW hold
  • Need to resolve your past due loan or tuition account

Call

612-625-8007

9:00 a.m. to 4:00 p.m., Monday through Friday

Fax

612-624-2873

Please include your student ID number in your fax.

In person or mail

Student Account Assistance
211 Robert H. Bruininks Hall
222 Pleasant St. SE
Minneapolis, MN  55455-0239

9:00 a.m. to 4:00 p.m., Monday to Friday

We recommend that you submit any payments or forms for your student account or student loans through the Student Account Assistance dropbox on the third floor of Bruininks Hall. Other payment methods are also available.

Past due accounts

Email [email protected] or one of the specific contacts listed below. You must use your official University email account.

Last name begins with Staff to call Email Phone
A to B Lydia Self [email protected] 612-625-5544
C to J Norman Anderson [email protected] 612-625-5510
K to P Melissa Gasper [email protected] 612-625-8395
Q to Z Penny Levine [email protected] 612-625-5028
A to Z with AU2 hold Richard Stroncek [email protected] 612-625-2542

Loan repayment

Student Account Assistance uses ECSI for mailing and emailing bills and notices to loan borrowers. We service the following student loans:

  • Federal Perkins
  • University Trust Fund Loans
  • Health Profession Student Loans
  • Nursing Student Loans
  • Primary Care Student Loans

Email [email protected] or one of the specific contacts listed below. You must use your official University email account.

Last name begins with Staff to call Email Phone
A to H Maggie O'Neill [email protected] 612-625-1396
I to R Amy Stangl [email protected] 612-625-7315
S to Z Cosmin Tarau [email protected] 612-625-9882

 

Financial wellness

Financial wellness counselors are available to help you successfully manage your finances and make smart decisions during college that will benefit you for years to come.

Online appointments

Schedule a financial wellness appointment

Available Monday to Friday, typically between 8:00 to11:00 a.m. and 2:00 to 4:00 p.m. You do not need to make a financial wellness appointment to talk with a One Stop counselor about your financial aid.

Email

[email protected]