Contact us
NOTICE: One Stop Student Services has new support options for the fall semester. Our hours are currently 9:00 a.m. to 4:00 p.m., Monday through Friday. Please contact us via email at onestop@umn.edu, our office phone lines, or use one of the options below to connect with our counselors.
One Stop provides expert advice regarding registration, financial aid, billing, payment, student records, and veterans benefits.
For Graduate Student Services and Progress (GSSP), email gssp@umn.edu or visit the GSSP contact page for more information.
If you have a question, the answer might be in the trending questions. There you will see answers to the top questions students are asking One Stop right now as well as featured information for common tasks this time of year.
Please include your student ID in your email.
612-624-1111
1-800-400-8636 (toll-free from outside the Twin Cities metropolitan area)
612-626-0701 (TTY for hearing-impaired students only)
9:00 a.m. - 4:00 p.m., Monday-Friday
East bank: 612-625-3002
West bank: 612-626-9129
St. Paul: 612-626-0008
Please include your student ID in your fax.
To submit a form or other documentation, please follow the directions given at the top of the form or documentation. Do not send payments for your student account to One Stop. Visit How to pay to learn more about submitting payments.
One Stop's primary mailing address is:
One Stop Student Services Center
University of Minnesota, Twin Cities
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239
For disabilities accommodations when visiting a One Stop center or to have information provided in an alternative format, please call 612-626-1333.
East Bank
Limited in-person services are available. To meet with a One Stop counselor, schedule an appointment.
One Stop Student Services Center
University of Minnesota, Twin Cities
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239
West Bank
Closed until further notice
One Stop Student Services Center
University of Minnesota, Twin Cities
130 West Bank Skyway
219 19th Avenue South
Minneapolis, MN 55455-0427
St. Paul
Closed until further notice
One Stop Student Services Center
University of Minnesota, Twin Cities
130 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6054
Use the chat feature located in the lower-right corner of the screen to reach one of our available counselors.
9:00 a.m. - 4:00 p.m., Monday-Friday
Use Zoom for drop-in service with one of our available counselors.
9:00 a.m. to 4:00 p.m., Monday through Friday.