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Contact us

NOTICE: One Stop Student Services has new support options for the fall semester. Our hours are currently 9:00 a.m. to 4:00 p.m., Monday through Friday. Please contact us via email at onestop@umn.edu, our office phone lines, or use one of the options below to connect with our counselors.

One Stop provides expert advice regarding registration, financial aid, billing, payment, student records, and veterans benefits.

For Graduate Student Services and Progress (GSSP), email gssp@umn.edu or visit the GSSP contact page for more information.


If you have a question, the answer might be in the trending questions. There you will see answers to the top questions students are asking One Stop right now as well as featured information for common tasks this time of year.  

onestop@umn.edu

Please include your student ID in your email.

612-624-1111

1-800-400-8636 (toll-free from outside the Twin Cities metropolitan area)

612-626-0701 (TTY for hearing-impaired students only)

9:00 a.m. - 4:00 p.m., Monday-Friday

East bank: 612-625-3002

West bank: 612-626-9129

St. Paul: 612-626-0008

Please include your student ID in your fax.

To submit a form or other documentation, please follow the directions given at the top of the form or documentation. Do not send payments for your student account to One Stop. Visit How to pay to learn more about submitting payments.

One Stop's primary mailing address is:

One Stop Student Services Center
University of Minnesota, Twin Cities
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239

For disabilities accommodations when visiting a One Stop center or to have information provided in an alternative format, please call 612-626-1333.

East Bank 

Limited in-person services are available. To meet with a One Stop counselor, schedule an appointment.

One Stop Student Services Center

University of Minnesota, Twin Cities
333 Robert H. Bruininks Hall
222 Pleasant St. S. E.
Minneapolis, MN 55455-0239

West Bank

Closed until further notice

One Stop Student Services Center
University of Minnesota, Twin Cities
130 West Bank Skyway
219 19th Avenue South
Minneapolis, MN 55455-0427

St. Paul

Closed until further notice

One Stop Student Services Center
University of Minnesota, Twin Cities
130 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6054

Use the chat feature located in the lower-right corner of the screen to reach one of our available counselors.

9:00 a.m. - 4:00 p.m., Monday-Friday

Use Zoom for drop-in service with one of our available counselors.

9:00 a.m. to 4:00 p.m., Monday through Friday.