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Common user issues and problems

1) I am receiving errors that I cannot resolve in the system. Is it possible that I'm not using the correct browser version?
UM Pay has minimum browser requirements, so you must use an updated browser version in order for it to work properly. The UM Pay system requires the use of Microsoft Internet Explorer 5.0 or higher, Netscape Navigator 6.0 or higher, or Mozilla Firefox that support JavaScript, Cascading Style Sheets (CSS), Cookies, and Secure Socket Layer (SSL).
If you are experiencing problems with the system and do not have the minimum required browser version, please upgrade to a supported browser and attempt your transaction again before calling for assistance.
Contact information for your University of Minnesota campus
2) My student gave me a login name and password, and it does not work.
First, students should not give anyone, including their parents, their University of Minnesota Internet ID (x.500) and password. To grant authorized payer access, students should go into Parent/Guest Access and grant access to parent(s) or other individual(s) to view and pay bills. This will create a separate login name and password for the guest payer. The login name created for the parent/guest should not be the student's internet ID.
If you cannot remember your login name and password, call 1-Help at 612-301-4357 to reset your login information. University staff do not have access to this information, nor can they reset your password.
3) I am on the Billing & payments page, but there is no bill there.
Go to Due dates & payment options to view the billing schedule.
Students can check their current balance in the Student Account. Guests with access to view and pay bills can log in to Parent/Guest Access.

Still experiencing problems?

If you are still experiencing problems with billing and payments, please contact us. We recommend that you have the following information on hand so we can assist you in the most timely way:

Contact information for your University of Minnesota campus

  1. What is your browser version?
  2. On what exact page (and/or link) are you experiencing the error or issue?
  3. What were you trying to do on the page? Exactly what error did you receive? It is helpful if you can retain the error message text to provide to the individual assisting you.
  4. What exactly did you enter on the page where you received the error or issue?