Billing appeals

Late and installment fees

A Fee Waiver Appeal form is available under "managing your student account" at forms online if you feel you shouldn't be charged late fees. You must have circumstances beyond your control to appeal these charges. (Not having the money to pay is not considered a reason for appeal and will result in denial of appeal.)

Tuition charges

Tuition refund appeals are granted only in cases of rare and extreme circumstances. Your appeal will be denied for your failure to cancel, attend classes, or manage employment conflicts. Before starting this process, meet with an adviser to discuss your options, which include taking incompletes in your courses instead of seeking a refund. Please review the appeal procedures carefully before proceeding with the two-step process. You are first required to submit an appeal with your college to have the class and grade removed from your transcript. If that first step is approved, you then contact One Stop Student Services about a Tuition Refund Appeal

Active military duty and incompletes

When appropriate, your instructors may make arrangements for you to take an incomplete or "I" grade, instead of withdrawing from class if you are called to active military duty during the term. University policy allows up to one calendar year to finish any incomplete coursework after your discharge from active duty.

Health insurance charges

If you have been charged for health insurance and do not feel you should pay this, contact Boynton Health Services (BHS) immediately, as strict deadlines apply to the appeal process for health insurance.

Housing charges

If you have issues with housing charges, you must contact Housing and Residential Life directly for appeals.

Other student account charges

Contact an SFC representative for help determining how to best appeal, since each situation is unique.