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Clearing your internet cache

For Internet Explorer

1. Click "Tools" on the top menu bar and select "Internet Options."

Internet Explorer screen capture 1


2. Under "Browsing History," click "Delete."

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3. This will bring up a list of options with check boxes; check all of the boxes EXCEPT "Preserve Favorites website data." This box must be UNCHECKED. Once you ensure the "Preserve Favorites website data" is unchecked, click "Delete."

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For Mozilla Firefox

1. Go to Tools > Clear Recent History.

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2. Next to “Time range to clear,” choose “Everything.” Check all of the boxes below, then click “Clear Now.”

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For Safari (on a Mac)

1. Go to Safari > Empty Cache.

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2. A dialogue box will appear. Click "Empty."

Safari screen capture 2